Refund Policy

ERAGO Pro is billed monthly through Polar by PT Karya Era Kreatif.

All purchases are final

Every payment is non-refundable. We do not refund first charges, unused time, upgrades, renewals, or accidental purchases.

No exceptions

Chargebacks, cooling-off requests, and unused Pro time are not refunded. Opening a ticket does not create a refund.

Cancel anytime

You can stop renewal in Settings. Access stays through the paid period, then the account returns to Free. Cancelling does not return money.

Event tickets

ERAGO does not sell tickets or hold ticket money, so ticket refunds are handled by the event organizer. The optional $0.50 email add-on paid to ERAGO is non-refundable, including if the event is cancelled.

Questions

Write to taksu@erago.site or open a ticket on Contact. We can explain billing, but we cannot reverse a payment.